Privacy Policy
At Skinnora, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from www.skinnora.com.
📋 1. Information We Collect
We collect the following types of information to provide and improve our services:
- Personal Information: Name, phone number, email address, shipping and billing address.
- Payment Information: bKash/Nagad transaction IDs, card details (processed securely via third-party gateways).
- Order History: Products purchased, order dates, and delivery details.
- Device & Usage Data: IP address, browser type, device type, pages visited, and time spent on the site.
- Cookies & Tracking: We use cookies to enhance your browsing experience and analyze site traffic.
🛠️ 2. How We Use Your Information
We use your data to:
- Process and deliver your orders
- Provide customer support and respond to inquiries
- Send order updates, promotions, and skincare tips (with your consent)
- Improve our website, product offerings, and user experience
- Prevent fraud and ensure secure transactions
🔒 3. Data Protection & Security
- We implement SSL encryption and secure payment gateways to protect your data.
- Your personal information is stored on secure servers and accessed only by authorized personnel.
- We do not sell or rent your personal data to third parties.
🤝 4. Sharing Your Information
We may share your information with:
- Delivery Partners: To fulfill your orders (e.g., RedX, Pathao)
- Payment Processors: For secure transaction handling
- Marketing Tools: To send promotional emails or SMS (only if you opt in)
- Legal Authorities: If required by law or to protect our rights
⚙️ 5. Your Rights & Choices
- Access & Update: You can view or edit your personal information by logging into your account.
- Opt-Out: You can unsubscribe from marketing emails or SMS at any time.
- Delete Account: Contact us to request account deletion and data removal.
🧒 6. Children’s Privacy
Skinnora does not knowingly collect data from individuals under the age of 13. If we learn that a child has provided personal information, we will delete it promptly.
🌍 7. International Data Transfers
As a Bangladesh-based company, we primarily store and process data locally. However, some third-party services may process data internationally in compliance with global data protection standards.
🔄 8. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
📞 9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
Address: Dhaka, Bangladesh
Email: skinnora@gmail.com
Phone: +880 1864-558666
