Help Center

🛎️ Skinnora Help Center – Your Skincare Support Hub

Welcome to the Skinnora Help Center, your one-stop destination for all customer service needs. Whether you’re new to Korean skincare or a returning customer, we’re here to ensure your shopping experience is smooth, secure, and satisfying.

📦 Order & Delivery Support

Track Your Order

• Easily track your order status from your account dashboard.
• You’ll receive SMS and email updates once your order is confirmed, dispatched, and out for delivery.

Delivery Timeframes

• Dhaka City: 1–2 working days
• Outside Dhaka: 2–4 working days
• Delivery partners: RedX, Pathao, and other trusted couriers

Shipping Charges

• Free delivery on orders over a certain amount (check homepage banners for current thresholds).
• Standard delivery fees apply for smaller orders.

🔄 Returns & Refunds

Return Policy

• Returns accepted within 3 days of receiving the product.
• Product must be unused, unopened, and in original packaging.
• Return shipping costs are borne by the customer unless the product is defective or incorrect.

How to Request a Return

1. Contact our support team via phone, email, or Facebook Messenger.
2. Provide your order ID, reason for return, and photos (if applicable).
3. Our team will guide you through the return process.

Refunds

• Refunds are processed within 7–10 working days after product inspection.
• Refunds are issued via the original payment method or bKash/Nagad.

🧴 Product & Skincare Queries

Need Help Choosing Products?

• Chat with our skincare advisors on Messenger or WhatsApp.
• Get personalized recommendations based on your skin type, concerns, and goals.

Product Authenticity

• All products are 100% original, sourced from authorized Korean distributors.
• Each item is batch-verified and stored in climate-controlled conditions.

Out of Stock?

• Use the “Notify Me” button on product pages to get alerts when items are restocked.

👤 Account & Payment Assistance

Account Help

• Forgot your password? Use the “Forgot Password” link on the login page.
• Need to update your address or phone number? Visit your account settings.

Payment Methods

• We accept bKash, Nagad, Rocket, Visa, Mastercard, and Cash on Delivery.
• For prepaid orders, ensure your transaction ID is submitted correctly.

📞 Contact Us

• Phone: +880 1864-558666
• Email: skinnora@gmail.com
• Facebook Messenger: Skinnora Facebook Page
• Live Chat: Available on the website (bottom-right corner)

💬 FAQs – Quick Answers

• Can I cancel my order?
  Yes, before it is dispatched. Contact support ASAP.
• Do you offer gift wrapping?
  Yes, available at checkout for select products.
• Where are you located?
  Skinnora operates online but is based in Dhaka, Bangladesh.